Frequently Asked Questions
SHIPPING
Our FAQs (Frequently Asked Questions Are Listed Below)
Our FAQs (Frequently Asked Questions Are Listed Below)
What Shipping Methods Are Available?
We ship nationwide through our delivery partners.
How Do I Know If My Order Has Been Shipped And How Can I Track It?
We Will update you via EmaiL and SMS as your order is being processed. You may be called prior to or on the same day as delivery to see if you are available to receive your order.
Do You Ship Internationally?
Not at the moment
How Long Will It Take To Get My Package?
Items will be delivered same day for Lagos orders that are placed on the website before 2pm .Some orders that come in after this time may be delivered same day but are guaranteed to be delivered next day.
For orders out of Lagos, delivery will be done between 2 to 3 days depending on the location. But be rest assured that all order delivery timeline will be communicated via email/whatsApp chats.
Will all of the items in my order arrive in a single package?
Yes, all your orders will arrive in a single package, even if they are from different sellers.
PAYMENT
What Payment Methods Are Accepted?
We accept cash on delivery and payments through our partner payment gateway where you can input your VISA,MASTER and VERVE card details for payment processing.
Order & Returns
How do I place an Order?
You can place your order on the site here by checking out or compete your order via Whatsapp and you can also call us on 09155575080 to order,
How Can I Cancel Or Change My Order?
To cancel an order before it is shipped or while in transit to you, kindly communicate with us via Email, Call, Whatsapp or Email.
Do I need an account to place an order?
No you do not necessarily have to create an account to check out.
How Do I Track My Order?
We will always update you on the status of your order via SMS and Email.
How Can I Return a Product?
Please click here to check our return policy here :https://everythingkids.ng/return-policy/